Everything important. One tidy place.

Who this notice applies to

• Sellers instructing us to market or sell a property.
• Landlords instructing us to let or manage a property.
• Buyers enquiring about, viewing or offering on a property.
• Tenants, applicants and guarantors applying for or renting a property.
• Contractors and suppliers working at properties we manage.
• Website visitors making enquiries, registering for alerts or requesting an instant valuation.
• Clients requesting an introduction to an approved mortgage or financial-services provider, where available and with consent.

Information we may collect

• Identity and contact details, including name, address, email, phone number and date of birth.
• Identification and verification documents for AML and Right to Rent checks.
• Financial, employment, bank, referencing, rent and transaction information.
• Property details, photographs, floorplans and valuation information.
• Tenancy agreements, deposit details, rent history, repairs, complaints and correspondence.
• Contractor contact, insurance, qualification, invoice and payment information.
• Website and enquiry data, including form submissions, IP address, browser information and cookie choices.
• Marketing preferences.

Why we use it

Instant valuations and referrals

When you request an instant valuation, we use your contact and property details to generate and discuss the estimate. Where an approved referral service is available, details are passed to a provider only with your consent. Any referral fee or commission will be disclosed.

Who we may share information with

Where necessary: referencing agencies, deposit schemes, contractors, utilities and councils, landlords and tenants, solicitors, conveyancers, surveyors, approved mortgage providers, property portals, professional advisors, regulators, public authorities and contracted IT providers. We do not sell personal information.

Retention

• Sales and lettings client records: generally six years after the relationship ends.
• Tenancy records: generally six years after the tenancy ends.
• AML records: five years after the business relationship ends.
• Unsuccessful applications and enquiries: up to 12 months after last contact.
• Marketing data: until you unsubscribe or ask us to stop.

Your rights

You may request access, rectification, erasure, restriction, portability, object to certain processing and direct marketing, or withdraw consent. We normally respond within one month and normally charge no fee.

Security and complaints

We use appropriate technical and organisational controls and limit access to people who need the information for their work. Contact us first about any concern. You may also complain to the Information Commissioner’s Office at ico.org.uk, by telephone on 0303 123 1113, or by post at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Website accounts and saved items

If you create a free website account we process the details you register (name, email address, phone number and your stated interest), your saved properties and articles, and a history of enquiries you submit while signed in, so that we can operate the account feature and respond to you. In the current prototype this information is held only in your own browser (localStorage) and is not transmitted to us until you submit an enquiry; once a customer portal launches, account data will be stored on secure servers and this notice will be updated. Marketing updates are sent only if you opt in and you can withdraw consent at any time. You can delete your account and all saved data instantly from the account page.

How categories work

Storage currently used by this prototype

The live cookie table must be checked against a cookie audit whenever analytics, maps, reviews, chat or advertising tools are added.

Your choices

On your first visit, the cookie banner allows you to accept all, reject non-essential storage or manage each category. You may change your selection at any time.

Open cookie preferences

Browser controls and changes

You can also delete or block storage through your browser settings, although this may affect forms, property search or saved preferences. We review this policy when the technology used by the website changes.

Browser storage used by this site

Alongside cookies, the site uses localStorage in your browser for: your accent colour choice (mwe_accent), your cookie decision (mwe_cookie_choice) and, if you create an account, your account profile and saved items (mwa_users, mwa_session). This data stays on your device, is not used for tracking, and is removed if you delete your account or clear your browser data. Any future analytics or third-party embeds will only load after you choose "Accept all".

Optional extras

• Document-only service: £150 one-off.
• Deposit protection with document-only service: £75.
• Independent inventories, rent-review notices, works management and compliance certificates: quoted before instruction.

Referral fee disclosure

We distinguish between an exclusive referral arrangement, where a fee or other benefit is received and disclosed at the time, and signposting, where we simply point a client towards a provider and receive nothing. You are never obliged to use a recommended provider.

If an approved mortgage introduction service becomes available, any lender procuration fee will be disclosed in the relevant illustration and offer documentation.

Before a mortgage section can go live

1. Confirm the exact trading or individual name shown as the Appointed Representative.
2. Confirm the principal firm name and FCA reference number.
3. Obtain written principal approval for the page, calculator and all advertising.
4. Confirm the permitted scope of advice and lender panel wording.
5. Insert approved fee, procuration fee, repossession, data-sharing and complaints wording.

After those points are completed, the approved disclosure can be added here as readable website content.